Qi Zhang
Moe's
Brought in-store ordering flexibility online. Led 20+ user tests to validate design and inform decisions.
Aeromexico
Designed self-service solutions for disrupted flight scenarios, enabling customers to rebook flights and accommodations.
PMI.org
Designed self-service solutions for disrupted flight scenarios, enabling customers to rebook flights and accommodations.
WeightWatcher
Designed self-service solutions for disrupted flight scenarios, enabling customers to rebook flights and accommodations.
Brought in-store ordering flexibility online. Led 20+ user tests to validate design and inform decisions.
Designed self-service solutions for disrupted flight scenarios, enabling customers to rebook flights and accommodations.
Boosted users' purchasing confidence and streamlined maintenance through product detail pages redesign.
Delivered a UX-improved and visually cohesive web experience for Capital One Travel.
Designed a judgment-free Onboarding experience for entering sensitive information, such as weight.